Which skill is identified as particularly important for business analysts in organizations with outsourced IT departments?

Business systems thinking is crucial for business analysts, especially in organizations with outsourced IT departments. This skill involves understanding how various components within an organization interconnect and operate collectively to fulfill business objectives. In a set-up where IT functions are outsourced, the business analyst must have a comprehensive view of how external IT services integrate with internal processes and systems. This understanding helps in identifying gaps, aligning services with business needs, and facilitating effective communication between the stakeholders and the outsourced IT teams.

Moreover, business systems thinking enables a business analyst to foresee the implications of changes within the system, ensuring that the outsourced solutions are not only effectively designed but also aligned with the strategic direction of the organization. By embracing a holistic view, business analysts can drive value creation and ensure that all parts of the organization work seamlessly, even with third-party IT providers. This skill empowers them to advocate for necessary adjustments in processes and technologies, ensuring that the organization remains responsive and competitive in a fast-evolving business landscape.