What is the primary goal of a business process model?

The primary goal of a business process model is to visualize workflows. By representing the steps, activities, and decision points of a particular business process in a structured format, organizations can gain a clearer understanding of how work flows through their systems. This visualization enables stakeholders to identify inefficiencies, redundancies, and bottlenecks in processes, making it easier to communicate how activities are carried out and the interactions between different roles and systems.

Moreover, having a visual representation assists in training new employees, as it provides them with a clear roadmap of expected procedures. It supports process analysis, improvement initiatives, and provides a foundational baseline for any subsequent process optimization efforts. Visualization therefore serves as a critical tool to improve clarity and facilitate discussion among team members about processes, ultimately leading to better decision-making and operational improvements.