Staff having increased job satisfaction would be recorded in a business case as a?

In a business case, increased job satisfaction among staff is classified as an intangible benefit. Intangible benefits are difficult to quantify directly in financial terms but nonetheless represent significant advantages that contribute to the overall value of a project or initiative.

Job satisfaction can lead to a variety of positive outcomes, such as increased employee engagement, enhanced morale, and higher retention rates. These factors can ultimately affect productivity and organizational performance, but they are not easily measured in monetary values.

Intangible benefits like job satisfaction are crucial for businesses as they often contribute to the overall workplace culture and employee wellbeing, which can have a lasting impact on a company's success. In contrast, tangible benefits are those that can be explicitly quantified, often in financial terms, such as increased revenue or cost savings from efficiency improvements. Thus, while job satisfaction is vital for organizations, it is best categorized as an intangible benefit due to its qualitative nature.